Electricity North West continues to provide welfare support across Cumbria following the devastation caused by Storm Éowyn.  

The network operator has restored power to close to 93,000 properties across its region with more than 200 separate damages recorded.  

A company-wide response is in action with colleagues proactively contacting customers, handling inbound calls and providing crucial welfare support. Operational teams continue to restore customers via technology and are also carrying out on-site repair work, with close to 7,000 still affected.  

Overnight, Cumbria’s power network experienced further damage, particularly between the hours of 9pm – 1am where many customers reported sightings of flashes on the overhead network.  

Welfare support throughout the county continues to be provided with Electricity North West aiming to secure further outlets throughout the day. These can be found at:  

• Kings Arms, Stainton,  CA11 0EP.  Providing free hot food and drinks from mid-day. 

• Crofton Hall Coffee Shop, CA5 6QB.  Open 11 am until 3 pm, 11 am until mid-day for breakfast and mid-day until 3 pm for Sunday roast and light bites. 

• The Falcon Club, Egremont, CA22 2QN.  Providing free hot food and drinks from mid-day until 4 pm. 

• The Tavern, Hale Milnthorpe  LA7 7BH.  Providing free hot food and drinks from mid-day. 

• The Commodore Inn, Grange over Sands  LA11 6DY. Providing free hot food and drinks from mid-day. 

• Landy Chef Catering Van, The Square, Parton  CA28 6PA  (Large car park next to the train station).  Providing free hot food and drinks from 1 pm until 7 pm.  

• The Crossings Inn, Roweltown, Carlisle  CA6 6LG.   Providing free hot food and drinks from mid-day. 

• Southwards Catering Van – St Bees Priory Church (Opposite St Bees School) - CA27 0DS.  Providing free hot food and drinks from 11 am. 

• Barista Café, 20 High St, Wigton  CA7 8DL.  Providing free hot food and drinks.  Open 9 am until 6 pm. 

• Kings Head Hotel, Riverside, Ravenstonedale, Kirkby Stephen, CA17 4NH.  Providing free hot food and drinks.  Open 9 am until 7 pm. 

• Southwards Catering Van, Swarthmoor Social Football Club Park Road, Swarthmoor  LA12 0HJ.  Providing free hot food and drinks from 10.30 am (the location may move further North later on in the morning, but we will keep these details updated). 

Stephanie Trubshaw, Electricity North West’s incident manager, said: “The damage to the network we have seen is at the levels of Storm Arwen.  

“We’ve seen mass devastation, largely across Cumbria as trees and high winds have brought down overhead lines and snapped wood poles. 

“The power network has experienced further damage overnight with trees and debris colliding with overhead lines and wooden poles.  

“Our customer response is our number one priority and we’re providing welfare support across the county. We’re continuing to proactively contact customers with updates and we have teams of colleagues knocking on doors in areas impacted.” 

Electricity North West’s contact centre has handled more than 20,000 inbound contacts and has proactively contacted more than 25,000 customers on its Extra Care Register.  

Nationally, Storm Éowyn caused mass damage to power networks across the UK and Ireland with more than 1.1m properties affected. 

Due to the severity of the storm it will be classed as a ‘Category 2 storm’ meaning that customers will be eligible for compensation payments of £85 if power has been cut off for 48 hours, and an extra £40 for every six hours afterwards. For more information, see Ofgem’s guidance. 

Once all properties have been restored, Electricity North West will proactively contact customers entitled to compensation payments. 

You can view the latest information on Storm Éowyn by visiting www.enwl.co.uk/about-us/news/weather-warning/. You can also get in touch on X or Facebook, or by calling 105 for free from any phone.  

Electricity North West offers extra support to customers through its Extra Care Register. For more information and to register go to www.enwl.co.uk/ExtraCare.