“We understand how disrupting it can be to be without power which is why we have invested in innovative solutions to help reduce the number and length of power cuts, whilst also keeping costs down and lowering prices.

“The energy industry is changing at a significant pace with more and more people using electricity in a wide variety of ways. At the same time, customer behaviour is also changing which is why we are dedicated to developing new approaches to help us continue to improve the service we provide.”

Get more in-depth insight by reading the full Business Plan Commitments report.