07 Dec 2015

Update on restoration efforts in Cumbria (2230)

Engineers from Electricity North West have restored power to a further 1,200 customers in Cumbria.

Colleagues are working tirelessly in areas across Cumbria trying to access substations impacted by the flooding. In some cases access has been by boat to repair the damage and restore power to the remaining customers.

1,454 properties remain without power in Cumbria, where floodwater is restricting access for Electricity North West teams.

Mark Williamson, operations director for Electricity North West, said: "We will continue to work with the emergency services and our other partners in Cumbria to gain access to our sites and restore power to those still waiting to be connected as soon as the waters have receded and we thank them for their continued support.”

“If you’re home has been flooded, it’s important to have your domestic wiring and appliances checked by a qualified electrician to ensure that they are safe”

“I’d like to thank customers for their understanding and their goodwill to our teams during what continues to be an enormously challenging time for everyone involved. We are immensely proud of the area and the people we serve in the way they have dealt with this incident.”

Electricity North West is posting regular updates on its social media channels and has drafted in extra support to its contact centre to handle customer calls.

For advice on how to stay safe in a flooding event click here.

Vulnerable customers, including some older or disabled people, or those with a medical dependency on electricity, can sign up to the Priority Services Register by visiting www.enwl.co.uk/priority or contacting Electricity North West on 0800 195 4141.

Areas currently without power in Cumbria are:


Area Properties off
Fusehill area of Carlisle 986
Cockermouth 5
James Street area of Carlisle 1
Appleby 153
Willowholme area of Carlisle 217
Grizedale 0
Mintsfeet area of Kendal 72
Melling 0
Ravenstone 10
Braithwaite 10
Total currently off supply 1,454